Privacy matters because trust matters.
We aim to handle customer data carefully, minimally, and responsibly. This page explains the types of information we may collect, how it may be used, and the choices available to users.
Account information.
Name, email address, authentication details, workspace membership, and billing contact details.
Uploaded content.
Files, datasets, prompts, notes, metadata, and outputs generated within the product.
Usage information.
Feature usage, device and browser information, diagnostics, crash logs, and performance telemetry.
Communications.
Messages sent to support or feedback channels.
To operate, secure, and improve the service.
We may use information for the purposes listed below. Where a use depends on a specific feature being enabled, we will say so on the relevant page.
- Provide and operate the service
- Authenticate users and secure accounts
- Improve reliability and product performance
- Generate requested outputs and workflows
- Respond to support requests
- Prevent abuse, fraud, or misuse
- Meet legal obligations
Carefully selected, with strong security expectations.
Some features may rely on carefully selected third-party infrastructure or model providers. We aim to work with providers that maintain strong security and privacy standards, and we review their practices as part of vendor diligence.
We work to minimize unnecessary data sharing with third parties.
What we aim for in practice.
These are principles the platform is designed around. They guide how we operate; specific contractual commitments live in agreements with individual customers.
- Limit access to authorized personnel and systems
- Use reputable infrastructure providers
- Log important operational events where appropriate
- Retain data only as needed for product or legal purposes
- Continue improving safeguards over time
Used to understand performance and improve reliability.
We may use essential cookies and privacy-conscious analytics to understand performance and improve the product.
How to reach us about your data.
You may contact us regarding the items below. Use privacy@northwind.ai or the contact page with the Security reason selected.
- Account access
- Data deletion requests
- Billing questions
- Privacy concerns
Updates to this page.
We may update this policy over time. Material updates will be reflected on this page.
Ask us anything about how we handle your data.
Reach out at privacy@northwind.ai or pick the Security reason on the contact page. Detail shared privately is treated confidentially.