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Terms

Terms of Use.

Use of Northwind is subject to these Terms. This page is a plain-language overview of how the service should be used and what to expect.

legal@northwind.ai
Northwind is built around explainability, controlled access, and accountable workflows.
Using Northwind

Use the service in compliance with applicable laws and these Terms.

You may use Northwind only in compliance with applicable laws and these Terms. You are responsible for the items below.

  • Maintaining account security
  • Activity under your account
  • Ensuring uploaded content is lawful and authorized
  • Reviewing outputs before relying on them
AI-assisted outputs

Outputs may contain errors. Users remain responsible for review.

Northwind may generate summaries, recommendations, analyses, or other outputs using automated systems.

Outputs may contain errors, omissions, or incomplete reasoning. Users remain responsible for evaluating results before relying on them for business, financial, legal, medical, or operational decisions.

Acceptable use

What you may not do with the service.

You may not use Northwind to do any of the following.

  • Violate laws or third-party rights
  • Upload unlawful or harmful material
  • Attempt unauthorized access
  • Interfere with system integrity or availability
  • Circumvent security or rate limits
  • Scrape or access other users' data
  • Abuse automated systems
Intellectual property

You retain rights to your content.

You retain rights to content you upload, subject to rights necessary for us to operate the service.

Northwind retains rights in the software, branding, and platform materials.

Availability

We aim for reliable; availability is not guaranteed.

We aim to provide a reliable service, but availability is not guaranteed. Features may change, improve, or be discontinued over time.

We may perform maintenance, upgrades, or security changes from time to time.

Limitation of liability

To the maximum extent permitted by law.

To the maximum extent permitted by law, Northwind is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

Termination

When access can be suspended or terminated.

We may suspend or terminate access for violations of these Terms, abuse, security risks, or legal necessity.

Changes

Updates to these Terms.

We may update these Terms periodically. Continued use after updates constitutes acceptance of revised Terms.

Contact

Legal questions go to legal@northwind.ai.

For legal questions about the platform, the formal Terms of Service, or an enterprise agreement, contact us at legal@northwind.ai or use the Contact page with the appropriate reason selected.

Last updated: April 2026legal@northwind.ai
Legal questions

Talk to us about terms.

If your security or procurement team has questions about a specific clause, custom contracting, or how a control maps to your obligations, write to us at legal@northwind.ai.